Our Customers

A showcase of our partners and recent work.

Original Penang Kayu Nasi Kandar

Hao Xiang Chi

Porto Romano

Desaru Coast

Al-Ikhsan

Sime Darby Corporation

Success Story

Original Kayu Nasi Kandar — Kota Damansara

No. 1, Jalan PJU 5/12, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor Darul Ehsan.

24/7Operations
2,400Peak Checkouts
7Kitchen Printers
0System Failures

Nature of Business

Mamak Food Restaurant Chain — A well-known 24-hour franchise originating from a small stall in 1974 at SS2 Chow Yang, now among Malaysia’s most popular “Mamak” brands with air-conditioned comfort and quality food for families and corporates alike.

Type of System

Casio QT-6600 E-POS System with 2 Cashier and 6 Order Terminals, linked to 7 Kitchen Printers and Barcode Scanner for high-speed checkouts and table management.

Installation Date

05 April 2018

System Configuration

  • 2 × Casio QT-6600 (Cashier Terminals)
  • 6 × Casio QT-6600 (Order Terminals)
  • 7 × Casio UP-400 Network Thermal Printers
  • 8 × XPrinter XP-Q260III Thermal Receipt Printers
  • 2 × DL-2785 Cash Drawers • 9 × UPS Units • Cloud Server Backup

Why Choose IRC / Casio

  • Unmatched reliability for 24-hour operations
  • Barcode hold-bill function for fast and accurate checkout
  • Seamless integration for kitchen and cashier coordination

Outcome

The system eliminated billing errors and speeded up order handling, processing up to 2,400 transactions per day without failure. Daily reports are auto-synced to the cloud for management review via mobile access.

“The QT-6600 runs non-stop, day and night. Our peak-hour lines move quickly and billing is precise.”
— Operations Manager, Original Kayu Nasi Kandar
Success Story

Desaru Coast Adventure Waterpark

No. 4 Jalan Danau, Desaru Coast, 81930 Bandar Penawar, Johor Darul Ta’zim, Malaysia.

Customer: Desaru Development Holdings One Sdn Bhd  •  Project Partner: VivaTicket Pte. Ltd. (Singapore)

44POS Terminals
30 Jul 2018Installation Date
FEC AP-36xxPOS Model Family
21 AcresPark Size

Nature of Business

Water Theme Park within the 3,900-acre Desaru Coast resort development featuring a 17km beachfront and nearby brands such as Hard Rock Hotel, The Westin, and Anantara.

Type of System

Viva Ticketing & F&B POS (self-service kiosk capable) integrated with FEC POS hardware on a large local network and centralized server.

Sales / Support

Alex Wong  •  019-337 4781

Business Profile & Experience

The Waterpark offers five wet & dry zones set against kampung-themed surroundings, anchored by attractions like Tidal Wave Beach (among the world’s largest wave pools), Kraken’s Revenge (coaster + flume), and a variety of signature slides: Riptide, Wild Whirl, Super Twister, and The Tempest. Family areas such as Kids Ahoy, along with Penawar Falls and the Penawar River lazy river complete the experience.

Show full list of rides & attractions
  • Tidal Wave Beach — wave pool holding >4M gallons over ~3 acres
  • Kids Ahoy — 3 play zones, 13 slides for toddlers to early teens
  • Riptide — multi-twister slide with weightless drops
  • Kraken’s Revenge — coaster + flume, up to 70 km/h
  • Surf Wall — surf simulator (5 boogie / 2 stand-up)
  • Wild Whirl — centrifuge bowl leading to CorkScrew™ section
  • Super Twister — curves + funnels with oscillation
  • The Tempest — twin funnels + 24-ft drop + 55-ft tube vortex
  • Penawar Falls — three waterfalls & themed story elements
  • Penawar River — 350 m lazy river with 4 giant slides along route
  • Swinging Ship — classic ride with 13 m rock cliffs & waterfalls

Model & Configuration

Model name: FEC AP-3675 POS (FEC AP-36xx family). Configuration deployed with AP-3617 units.

  • 44 × FEC AP-3617-FR5-350LED (Intel i5-3550S 2.5GHz quad-core, 8GB DDR3L, 500GB 2.5" HDD, 17" 350-nits LED, 5-wire resistive touch)
  • 44 × AM-1015-350 Pole-Type 2nd Display (15" 350-nits, 1024×768, non-touch)
  • 44 sets Windows 10 IoT Enterprise 2016 Value
  • All POS units networked and connected to a central server

Why the Customer Selected IRC / FEC + Viva

  • Reliability: FEC hardware with proven uptime & rapid NBD failure response
  • Design & Support: Robust build, neat industrial design, and on-site assistance
  • Capability: Viva ticketing, F&B POS and kiosk solution widely deployed globally

Our Specific Proposal

High-visibility 17" 350-nits touch terminals (5-wire resistive) with Intel i5 + 8GB RAM for responsive ticketing/F&B workflows. Matching 15" customer displays for order confirmation and on-screen promotions.

Competition

HP POS systems (competitive evaluation).

Outcome & Improvements

The Viva ticketing platform bundled with FEC POS hardware delivered the throughput required for peak weekends, festive seasons, and school holidays. The integrated network/server handled high concurrent sales reliably, supporting smooth gate operations and F&B service across the park.