Customer Profile
Customer: Restoran Ali Baba
Company or shop name: Restoran Ali Baba
No.1, Jalan BK 5/12A, Bandar Kinrara 5, 47180 Puchong, Selangor
Nature of Business: 24 Hours Mamak Restaurants – Chain Store
Type of System: Casio V-R7000BD Android Pos System
Sold by: Alex Wong 0193374781
Type of business and profile of user
Restoran Alibaba is established and open in 2010 by Mr. Nabees Ahamad, a local Malaysia Indian Muslim mini market operator turn restaurant operator. This first outlet is located at the corner of no. 1, Jalan BK 5/12A, Bandar Kinrara, this particular Indian Muslim restaurant offers locals and non-locals alike with conventional mamak fare as well as Western fusion and hence, aptly dubbed Ali Baba Bistro.
For those living around the immediate area, the all-too-familiar cravings for mamak food can be sated at any given time of the day, as Ali Baba opens it doors for patronage from the early morning til way past midnight. Whether it be breakfast, lunch, dinner or supper, Ali Baba’s comprehensive menu selection is guaranteed to have something for everyone, should they choose to dine in this particular joint.
In terms of food, Ali Baba brings about the standard roti galore -roti canai, roti bom, roti tisu, roti planta, just to name a few. Tandoori grill is also available here, where the bright red poultry is best had with soft but chewy naan bread. The naan itself comes in quite a range of flavours but in general, those who frequent this joint prefer to go for Ali Baba’s cheese naan.
Nasi kandar and also nasi briyani -as well as other rice dishes such as the nasi goreng; are available here as well, as one of the rather important part of the menu. A variety of dishes comprising of poultry, beef and mutton, as well as fish, prawns and vegetables are up for picks, perfect for a well-rounded meal of carbs, proteins and fibre. But of course, the taste of the dishes still retains top priority and here in Ali Baba, they do not disappoint.
If you are not into rice-based dishes, one can also opt for noodle dishes as well. Their mee goreng is highly celebrated as one of their signatures, so look out for it whenever the cravings for mee goreng kicks in.
Model Name
Casio V-R7000BD Android Pos System
Installation Date
15 Sept 2020
System Configuration for Classic Mamak outlet
1 unit – ( – 1 Cashier and 3 Tablet Order )
Casio V-R7000BD, 2GB Ram, 16GB F-Rom, 15.6″ widescreen,
with 1 USB, 3xRS-232, 1 LAN and c/w Dallas key Reader.
Android Pos Terminal, (Hardware only, without any software)
VS-RSTL-BE Enhanced Restaurant Application License (ERA software)
SDHC Card, 8 GB x 1 piece
1 unit DL 2814 Cash Drawer
3 pcs- QT-6012 DKS Magnetic Dallas Key (w/Casio VR Layard)
1 unit -11.6 inch HDMI Customer Display
Standalone w/power adaptor (HDMI port)
1 unit – CMO Tablet License for VR-7000 With ERA Apps.
2 units – XP-260L, Thermal printer with auto cutter (LAN)
for Cashier Receipt and CMO Tablet Bar Code Printer
5 units – XP-260L, Thermal printer with auto cutter (LAN)
(for Minuman, Roti Canai, Mee Goreng & Naan Printer )
2 units – Right Power PowerBox 1000 VA UPS (w/ AVR)-B/Colour)
( 1 x V-R7000 and 1 x 16 port switch)
3 units – Samsung IRC 8, Galaxy Tab A, 8.0″ 2019, (Black) HD Display,
Quad-Core 2.0Ghz Cortex-A53, 2GB Ram + 32GB , Android 9.0 (Pie) 5100 mAh battery
3 pcs Tablet Tampered Glass and Booklet cover for 8″ Samsung A7 Lite
1 unit – Z-6182 – Black, Laser Omnidirectional Vertical Scanner c/w 5V Adaptor
1 unit – 16 Port Ethernet, 100 Base Switching Hub (Rack Mount 19″)
1 unit – TP-Link Archer AX20, 4 fixed Antennans Dual Band Gigabit WIFI Router
10 units – Cat 6 e cabling point from Cashier to Terminals
2 x Main Cashier, 2 x Order Terminal , 6 x Kitchen Printers, 2 x WiFi Router, 1 Internet, 1 spare to switch Hub)
2 points – 13A Power Supply point with socket, cabling and piping from switch board
1 unit -6U/337mm (H) 600mm (W) x 500mm (D) Wall Mount Rack (3 x Power Outlet)
1 unit – TP-Links EAP653 – AX3000 Ceiling Mount Dual-Band W i-Fi 6 Access Point
1 Lot – Installation and commisioning
30 units – To supply 2.5mm light blue plastic size of 2.5″ x 4 ‘ M sharp table triangle, Bill Holder with Table Number from No.1 to No. 30
Why did the user select IRC product?
Owner was looking for a upgrade model from Casio with tablet order terminals and the robust performance of the like the Casio QT-6600 Touch Screen E-Pos system and IRC reliable whatsapps Group 24 hours breakdown on site service
Our specific proposals to the customer
To introduce a 1 Cashiers and 3 long battery life 8″ tablet mobile order with 2 receipt printers and with networking to a WIFI Rounter with 8 ports Ethernet switch to push kitchen order to units of XP-260L big fonts kitchen printers to Drinks Counter, Main Kitchen and Ala Carte friend wok area. the normal flow of the customer are as follows:
1.) Customers walk into Restaurant, get a table and be seated.
2.) Customers who choose to eat Nasi Kandar rice, walk over to the Rice Counter, select the food and paid at the Cashier.
3.) Customer walk back to their table, sat down and waiter take their beverage and Ala carte orders with the 8″ mobile tablet orders.
4.) Or if WIFI broken down, Waiters can head to V-R7000 BD Order Terminal, and with Dallas Key, lock on to V-R7000 and ‘touch the customer orders’ quickly.
5.) Before finalising the order, the waiter double check’ the order and the ‘pull out’ the Dallas key to send the order to Master server and kitchen printers (KP).
6.) Drink Counter KP prints the order and quickly prepare the beverage like their delicious ‘teh tarik’, ‘teh halia’ ‘ kopi ‘ and others beverage.
7.) Ala Carte menu like Roti Canai, Roti Tisu, Naan, Mee Goreng Mamak, Mutabak will be print in the Roti and Main Kitchen area.
8.) Waiter take the ‘barcode table tracking bill’ and place it on the green bill holder on the customer table.
9.) Mean time customer can continue to place additional food and beverage items and all will be stored into this table account.
10.) Last customer after having a wonderful meal, decided to leave and took the barcode code table account bill to the check out cashier.
11.) Main Cashier just check out one by one of the customers queuing up in a busy line, by just scanning the barcode on the receipt without asking any questions.
12.) Customer happily paid up the bill without and questions and the ‘itemised bill was comprehensive and easy to understand’ and exit.
Competition from other manufacturers during business negotiation
As no other competitors can offer such a robust cash registration system and with 24 office hours, 365 days ‘quick response service’ to handle breakdowns .
Improvement of customer job after using IRC product
Owner commented the following:
1.) There was a systematic work flow process.
2.) Initial there was some minor mistake for the waiter to locate some of the menu but they get used to it in 2-3 days time.
3.) There was ‘no lost bill or order’ as no food and beverage will be made without the sales registration, without registration the kitchen printer will not print out. This is one of the main concerns of the owner.
4.) Food and drinks were ‘serve to the correct table’ with any mistakes as compare to chaotic times of the past.
5.) Customer are happy they can paid up quickly and exit by using the V-R7000 barcode table tracking method.
6.) On festive periods it can check out 2,400 table bills on a 24 hours non stop operations!
7.) Simple price changes for its manager with access right to handle via Dallas key access management.
8.) End of Day sales reports is ‘push up to the cloud server’ for owner to view anywhere in the world.