Customer Profile

Customer Name: KHIND CUSTOMER SERVICES SDN BHD
Company or shop name: KHIND CUSTOMER SERVICES SDN BHD
Nature Of Business: ELECTRIC PRODUCTS.
Type of System: RETAIL
Sold by Sales/support name: KAMARIA
Install By: Hadi, Megat

Type of business and profile of user

The story started in 1961 with a mission to bring prosperity and convenience to people living in a small town called Sekinchan.

The founder, Mr Cheng King Fa started this business with humble beginnings. From a small electrical appliances repairing shop, Mr Cheng, together with his pioneering team built Kee Hin Industries. Through many hard earned experiences as well as an outcome of intertwining events, they paved the way to create Khind Holdings Berhad, a multinational electrical and electronic appliances company distributing to over 58 countries today.

Model Name

COUGAR Point Of Sales Touch Version 7 -POS Rental Machine

Installation Date

25/11/2024

Event : 26 November 2024- 1st December 2024 (6 Days)

Location : Bukit Jelutong, Shah Alam

System Configuration for basic one outlet

  • 2 SET
  • FEC AP-3615 AER POS CPT-350 w/MSR
  • With Bracket display FV-2029RT
  • M/B FH-H611, Intel i3-2120 3.3GHz Dual Core CPU
  • 15″ LCD 250-nits w/CCFL backlight, 30K hrs
  • 250GB SSD Western Harddisk Android 7.1 iMin OS,Speaker 1.5W Mono,
  • 15″ 5-wire Resistive Touch (1024×768)
  • 4GB DDR3 RAM (204-pin)
  • BC-425 Steel Cash Drawer w/RJ 11 & Bell -(Black) Korea.
  • 1D Barcode Scanner hand Held Laser Scanner w/Holder (USB)

Why did the user select the IRC product?

Offer cheaper price with full package 2 set cashier terminal touch screen system. Renting the POS machine within 6 days with lower price rm1.5k only and customer satisfied our excellent service from the Setup, Install, Training and during the event machine run smooth without breakdown until dismantle.

Our specific proposals to the customer

  • Offer reasonable price with free setup, install & dismantle during office hour.
  • Can setup 1 day early without charge.
  • Free consultant
  • Free Online support
  • Free Power Extension
  • Free onsite service if accurs any problem.

Competition from other manufacturers during business negotiation

Two company

Improvement of customer job after using the IRC product

1) Our System is friendly user and accurate sales report & stock report.
2) No more job to issue bill manual.
3) All their client can pay using any E-Vallet.
4) Customer easier to check fast moving stock sold
5) Can Add item or edit price on the sport less than 1 minute.