Customer Profile

Customer: Pasar Segar Bukit Tinggi
Company or shop name: Pasar Segar Bukit Tinggi
No.21, Jalan Tanjung SD 13/1, Bandar Sri Damansara, 52200 Kuala Lumpur
Nature of Business: Freshmart, Vegetable, Fruits, Meats and cooking ingredients Grocery Store
Type of System: ORCA ES-360 Cash register with barcode scannner
Sold by: Alex Wong 019-3374781

Type of business and profile of user

Mr. Yong Hon Wei , is one of the partner in this freshmart cum Grocery store located in Bandar Sri Damansara. His family own a vegetable in Bentong, Pahang. He and his partner open this grocery store about one year ago.

They sell vegetables at cheaper prices compare to wet market as they own the vegetable farms, the shop also sell cooking ingredients, eggs, bean curds, can foods etc.

Model Name

ORCA ES-360 Cash Register

Installation Date

28 Feb 2024

System Configuration for basic one outlet

ORCA ES-360 Electronic Cash Register c/w 8 GB USB Drive, 4/5 Small Drawer

Powerful Features;

  • Up 16 Characters Pre-set for Groups, Depts. and PLU:
  • Up to 10 direct Departments key, able linked up to 40 Departments.
  • Up to 6,000 PLU with EAN 13 digits barcode scanning abilities.
  • Up to 16 Clerks with 6 digits password for Operator, Void, Cancel, Return -% Discount controls.
  • Up 6 Programable Payments keys Cash, Credit Cards, E-Wallets
  • Support shop graphic logo in receipt
  • Up to 8 Lines Header Shop Message, 6 Lines Footer Message.
  • Up to 3 Tax calculations mode VAT, GST or SST
  • Print Tax symbol S(Standard Rated) Z (Zero Rated) in the middle of receipt.
  • Tax Invoice Number Pre-set #
  • Operator Display: 4 lines x 16 characters LCD graphic display
  • Customer Display: 12-digit LED numeric display
  • GST compliance (show GST Logo)with USB Drive to store EJ and Sales files in CSV format.
  • ECRmate PC software to edit, upload, download and store large PLU, Dept. Group files

Why did the user select the IRC product?

Owner was looking for a simple ECR to replace the stolen unit previous, they found us to introduce the a ECR with 6,000 barcode and 1D barcode scanner.

Our specific proposals to the customer

  • To setup up the excel table in a notebook to download all the PLU items with barcode to the ES-360

Competition from other manufacturers during business negotiation

Other ECR

Improvement of customer job after using the IRC product

1) There was a systematic work flow process, in training and final implementation before shop open.
2) Owner was happy the machine is reliable and powerful for such a lower price item.